How to Request ARCH

     ARCH may be contacted by calling our 24/7 Communi -cations Center at 1-800-325-9191. Please provide the following information to our Communications Center:

• Name and organization of requesting party

• Telephone call-back number to verify information

• Number and approximate age of patients

• Location of landing area in reference to a major visual reference point intersection of major highways, vehicle with flashing light water tower, body of water, flare or beacon

• EMS responders may also use pre-designated landing zones

• Ground contact and radio frequency

     When ARCH Communications receives a call, the air medical crew members are alerted, and the pilot checks current weather conditions. Upon confirmation of acceptable weather, ARCH crews can be airborne and en-route to the hospital or accident scene within minutes of the request.

Aircraft Standby

     If a situation may necessitate emergency helicopter service, call and place ARCH on "standby". There is never a charge to the requesting party for calling ARCH, and standby can save precious minutes. In the event the helicopter is not needed, simply cancel the request. Patients are charged only when transportation is provided.

     Who Can Call for ARCH?

• Physicians

• Nurses or hospital personnel

• Paramedics or Emergency Medical Technicians

• Law Enforcement Agencies

• Public Service Agencies

• City or County firefighters

• Industrial safety officers